Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna's net losses for the first quarter reached $99 million, almost double the $47 million it lost during the same period a ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

He says that while AI customer service chatbots were cheaper to employ than human staff, they resulted in a "lower quality" output. So now Klarna is recruiting a new batch of customer service ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Siemiatkowski revealed to Bloomberg that Klarna is once again hiring humans so customers will always have the option to speak to a real person when they require customer service. "From a brand ...

However, it is not the case that Klarna customers have always had to make do with an AI when contacting customer service. This is because there are several thousand customer advisors at service ...

Hugh joined Newsweek in 2024, having worked at Alliance News Ltd where he specialised in global and regional business developments, economic news, and market trends. He graduated from the ...