Hopefully, BA customer service delivers what they promise you. Hopefully, the refund arrives at your bank account as promised. Hopefully, you avoid flying BA!

British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

British Airways customer failures part 3: the implications In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues.

A British Airways customer has been left fuming after a "last-gasp cancellation cost" added £690 to the cost of their honeymoon. The passenger wrote to the Guardian newspaper's consumer affairs ...

Responding to customer complaints on X, formerly known as Twitter, British Airways wrote: ‘’We are aware of some intermittent issues with the website and the app at the moment and our IT teams ...

British Airways passengers were served Kentucky Fried Chicken on a flight back to the UK from the Caribbean after problems with the catering service.

By the end of the first quarter of 2025, British Airways will be pulling Bahrain and Kuwait from its schedule as it deals with Rolls Royce Trent 1000 engine issues on its Boeing 787 fleet.

British Airways has been named the worst long-haul airline, dropping to the bottom of the rankings for customers in a new airline satisfaction survey.

BRITISH Airways passengers have been unable to check in for flights with the airline's app and website both down as customers slammed the "disgraceful" service. Disruption complaints peaked at ...

HUNDREDS of customers are experiencing problems with the British Airways website. Customers facing issues with the British Airways website rushed to Downdetector on January 21, 2024 to report the o… ...