Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

When Microsoft recently began shipping its Dynamics CRM 3.0 update, it tweaked the software’s licensing structure to encourage more partners to offer the system as a hosted subscription service. But ...

Compiled By Jill Jusko "Buy now, use later" seems to be the tactic of many purchasers of customer-relationship-management software, suggest the results of a recent survey by Gartner Inc. that showed ...

Nikolaus Kimla is CEO of Pipeliner CRM, an innovative sales CRM solution designed by sales professionals for sales ...

In the coming year, there will be a new focus on partnerships among SaaS vendors, and large ISVs will spin off on-demand versions of their products. Those are among the trends most likely to manifest, ...

We have a server + Dynamics system that will soon go unused. What's the word on reselling the CRM license (and/or server package)? It cost a good deal of money, so re-couping some of the cost would be ...

SAP will spotlight new customer relationship management products at its user conference in June as part of its effort to surpass Siebel Systems as the largest CRM company by next year, an SAP vice ...

Microsoft will release a new version of its CRM (customer relationship management) software around the end of this year. With the new version will come a special edition for small businesses, a ...