A survey of 2,000 Americans conducted between March 8 and July 8 shows that 16% of those surveyed believe 911 calls are being ...

Montgomery County's 911 center is considering using artificial intelligence to help handle non-emergency calls.

A few quarters ago, I was consulting for a legal services firm that couldn’t figure out why inbound lead volume was solid, but new consultations were stalling.

ASHLAND The City of Ashland will soon have a call answering service for customers and citizens. City commissioners voted to approve a contract with Call Management Services to set up a system to allow ...

PHCC members can sign up online to explore how this new service can meet their company’s needs Time Communications will work with interested PHCC members in developing a call management plan that ...

Zoom Communications has announced a concierge use case for its Virtual Agent product, which has now been integrated with the Phone platform driven by agentic artificial intelligence (AI), looking to ...