Optical Consumer Complaints Service resolution manager, Kayleigh Turnbull, shares her top tips for preventing conflict from ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

LITTLE ROCK -- University of Arkansas at Little Rock law professor Robert Steinbuch has focused much of his complaints about the awarding of named professorships in the William H. Bowen School of Law ...

Reserve Bank of India (RBI) is considering the introduction of a uniform compensation policy across all entities it regulates, as part of efforts to strengthen customer grievance redressal.

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint's validity and not enough on learning from the ...

South West Water (SWW) has been rated poor by the water industry watchdog, over the number of household complaints and the ...

During an Aug. 7 complaint inspection, a Springfield-Greene County Health Department restaurant inspector noted a Springfield restaurant employee handling raw hamburger meat and then handling a cooked ...