The Social Security Administration reaffirmed its plan to reverse previously announced phone service cuts, telling Americans who benefit from the services that an “anti-fraud check” would be ...

No one likes to hang on the phone waiting for assistance; when the issue at hand is vital, such as maintaining your Social Security retirement or disability benefits, the stress and aggravation can ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

Amid a wave of changes to Social Security, it's perhaps more important than ever to know where to look for updates from the federal agency running it. While the Social Security Administration has ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Social Security problems can be solved online, over the phone or via an in-person appointment. People can apply for most benefits online as well as check the status of their application, change direct ...