Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing ...
Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...
Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...
Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...
Explore the world of marketing automation and revolutionize your approach. Learn how to optimize strategies that drive growth ...
Clare Martorana delivers remarks at the 2023 FedScoop 50 awards reception. (FedScoop) The Office of Management and Budget is building analytics tools to track agencies’ use of the U.S. web design ...
Health insurance isn’t always the most intuitive to navigate. That’s what Cigna Healthcare hopes to change with the introduction of six new digital tools for members. Cigna Healthcare, the health ...
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