Let us clear up some misconceptions on what DEI (Diversity, Equity, and Inclusion) is and is not. Languages are a funny thing, aren’t they? And I don’t mean funny ha-ha, I mean funny interesting. To ...

Although people commonly talk about Diversity & Inclusion (D&I) or Diversity, Equity and Inclusion (DEI), the vast majority of initiatives and virtually all of the metrics used to track progress are ...

Over my last several visits to Davos, Switzerland, for the World Economic Forum’s Annual Meeting, there’s one topic people tend to ask me about most – and that’s women. As someone who has spoken out ...

The Oxford University Press has updated its definition of the word “woman” to be more inclusive of LGBTQ people and less sexist after an online petition called out the publisher for sexism. The ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The word “inclusion” has been a hot topic in recent years.

The breadth of the anti-DEI laws’ prohibition is startling,” wrote Judge Landya B. McCafferty, with the U.S. District Court ...