It is probably the first thing you need to check before heading to the other steps mentioned below. As your printer is already showing this message, you must follow it before doing anything else.
A software update Hewlett-Packard released earlier this month for its OfficeJet printers is causing some of those devices to become unusable. Since about the second week of May, the HP support forums ...
HP has been scrambling for days to fix a bad firmware that’s leaving some HP OfficeJet Pro 9020e and HP OfficeJet 8010e series printers inoperable with a blue screen of death. HP has been scrambling ...
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