Setting boundaries (and maintaining them) is common advice, and it’s easier said than done. With that in mind, Dr. Miller ...

We all encounter difficult people — those who drain our energy, criticise constantly, or create unnecessary drama thus ...

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

At a recent workshop, a colleague shared an incident that caused her frustration. She described a team member who seemed to constantly undermine ...

If there's one emotion that's tough to deal with, it's anger. Growing up, many of us learn that expressing it means we're "problematic" or "mean." But anger is not a character flaw. It's an important ...

There's always that office mate, the one who refuses to look at the silver lining. Mornings on Mondays are catastrophes, ...

IMPACT Solutions Employee Assistance Program and the Office of Human Resources will host a free one-hour supervisory training class, “How to Deal with Difficult People,” on Friday, Feb. 14, at 9 a.m.