In a recent Hayes Management Consulting blog, Robin Tardif, explains how to reduce billing errors using GE centricity EMR forms. In the current state of the ever-changing healthcare landscape, ...

Being laser-focused on the customer or prospect creates a partnership between sales and marketing because it ensures that both teams are aligned around a common goal: delivering a great customer ...

Learn how to achieve customer centricity using data.B2B marketing is changing. Where once it was about delivering carefully crafted messages to databases of likely customers, now it is about producing ...

It’s easy for businesses to get swept up in the day-to-day pursuit of increased market share, higher ROI and bigger bottom lines. While it’s crucial for organizations to be forward-thinking and ...

Sitting around a table at a customer advisory board meeting about a year ago, my mind started whirring. The conversation turned to how our business could expand its offerings to provide even more ...

Discover how administrative professionals can stand out by embracing customer centricity. Learn practical ways to anticipate needs, build trust, and elevate your impact in the workplace.