Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

The PC helpdesk is the interactive interface between the IT department and your business. Calling the PC helpdesk to report a problem with your computer should be a smooth operation. For some ...

Over the course of last few years, companies have been choosing outsourcing services to garner huge profits and streamline business operations. Businesses avail help desk solutions not only because of ...

Times are tough for industries across the spectrum of business. Large or small, emerging or established businesses are working overtime to find ways to trim the fat, increase productivity and make ...

IT service and support organisations can represent up to 10 percent of an IT organisation's operating budget. Such costs will continue to rise in organisations that do not deploy cost management ...

Burger King Corp. has signed a multiyear deal to outsource its IT support to Perot Systems Corp. Under the terms of the contract, Dallas-based Perot Systems will provide data center management, help ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

Officials at the Defense Department's Military Health System believe they can save $30 million annually by outsourcing help desks at three medical sites, part of their initiative to bring together ...

Outsourced trading desks may look similar on the surface, but the wiring underneath tells a different story. For buy-side firms, understanding how a desk is built - and who it’s built for - is key to ...

Help Desk Outsourcing Evolution IT outsourcing is a huge category, and the help desk represents only a small but significant part of it. Other forms of IT outsourcing can include turning over entire ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...