All parties agree that the best way to avoid nasty disputes between users and application service providers (ASP) is to have a well-crafted service-level agreement (SLA). But, of course, that’s easier ...
The Computer Weekly Security Think Tank considers how security leaders can help assure access to the new and innovative cloud tech while minimising risk and ensuring they do not fall foul of ...
You need two things to make an SLA work–a service level management (SLM) approach, and a performance tracking methodology that supports your SLM approach. On Wednesday, May 12, at noon EDT, the Apdex ...
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