TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

The need for enhanced self-service offerings has never been more pressing as two drivers converge – the world's biggest companies look to implement self-service to increase customer satisfaction and ...

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart solution for online bill payment services, announced Interactive Voice Response (IVR) enhancements today, giving billers and their customers more ...

BURLINGTON, Mass., Jan. 23, 2019 /PRNewswire-PRWeb/ -- Transformative Visual IVR vendor Zappix, Inc. has implemented its On-Demand Customer Service Solutions with a major international logistics ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

BURLINGTON, Mass., Aug. 12, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation ...

Angel Multimodal delivers the industry's first truly multimodal input and output experience, enabling users to switch between different input and output methods with just a simple tap—and toggle back ...

The interactive voice response (IVR) market is expected to reach $5.5 billion by 2023, according to a report from MarketsandMarkets. One reason for this growth, according to the report, is increasing ...

Given that voice is the most popular channel, it follows that if you're going to win big on automation, it's by offering an ...

We've all been there -- it's midnight and you realize you need to pay a bill, find out what time a store opens or check the status of an order. There was a time when you'd have to tie a string to your ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

Although patients increasingly want 24/7 convenience, many still prefer to interact with providers and health systems via telephone. Becker’s Hospital Review recently spoke with two experts from ...