Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

That’s a phrase you don’t want to hear about a project you have done or a dinner for which you just shelled out hundreds of bucks. It screams mediocrity. In some ways, it is worse than “it stunk,” as ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

I’ve opined previously how good customer service should be placed on the back of wine and liquor bottles instead of milk cartons to motivate businesses to rescue it for those who rely on them for ...

Arriving at the right outcome for clients has changed. Buyers of legal services are now a highly sophisticated and connected community. Meanwhile suppliers — law firms — have tried to develop in step, ...

I recently thanked a Walmart clerk for her great customer service. She broke into a great big “Wow, thank you grin” and thanked me for thanking her. It could have gone on longer than a Japanese ...

Customer service nightmares have become a daily occurrence instead of an occasional one. Between rude workers and incorrect orders, most people wonder what the reason for the madness is — at least, ...