Conducting an effective interview to hire a new employee for your small business allows you to determine if the job candidate has the skills and knowledge to do the job. Failing to ask key questions ...

Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Paul Leamon, IEX: Workforce management is an ongoing four-step process that begins with forecasting and ...

Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Bill Durr, Witness Systems: Workforce management is the codeword for forecasting and scheduling software in ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...