Restart your laptop and clean the keyboard to fix some screen issues without replacing it. If your screen is black, try connecting to an external monitor to check if it's a screen problem. Sometimes ...

In mid-Feb ZDNet's Mary J Foley wrote about Microsoft looking into the unexplained cracks appearing in Surface Laptop 3 screens. A small number of users were complaining their products had suffered ...

Microsoft is offering free repairs for cracked screens of the Surface Laptop 3, which have been happening under mysterious circumstances. Microsoft has now responded after an investigation into the ...

Over the past few months, multiple Surface Laptop 3 users have complained about a weird issue – their laptop’s screen cracked without any external damage or fall that they could remember. Affected ...

What with everything that’s going on, it might not be all that easy for you to get your gadgets repaired at the moment—but should a keyboard fail, or a screen crack, all might not be lost. There are a ...

What just happened? Microsoft says it will be offering free repairs on Surface Laptop 3 devices that experience a strange phenomenon in which the screen cracks for no apparent reason. If your machine ...

For the past couple of months, a number of Surface Laptop 3 customers have been reporting the screens of their new devices were cracking, allegedly through no fault of their own. Microsoft has been ...

Update 11 May: As well as confirming the issue by replying to users experiencing issues with cracked Surface Laptop 3 screens, Microsoft has is referring users to a dedicated support page: "We have ...

Forbes contributors publish independent expert analyses and insights. Ewan Spence covers the digital worlds of mobile technology. I asked Microsoft for an update on the situation and got this ...