Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Empowering employees is essential if you want to achieve iconic, bottom-line-building customer service. If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional ...

Marcel Proust said, “The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” I would modify that quote for our purposes and say, “Exceptional customer service ...

There is a lot riding on your customer experience and expectations are high. Are you ready to deliver an experience that keeps your customers coming back? Customers have come to rely upon online ...

With customer expectations at an all-time high, we know it’s no longer enough to simply provide good service. Whether purchasing new running shoes or making a big decision like applying for a loan, we ...

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

It took 37 minutes for Leila to get someone on the phone. When she finally did, the agent’s voice was bright and professional: “Hi, thank you for your patience. I understand how frustrating this must ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

Think about the gold standard for customer service, and visions of a famous mouse or Cinderella’s castle likely cross your mind. Few organizations get it right as consistently as Disney. If you’ve ...

Customer service is becoming more and more unpredictable. Supply chains have been completely disrupted and shopping habits are following less predictable patterns. While customers may have been more ...

Recently, I asked a customer what he most wants his employees to get from our training. Because he has more than one training need, he took a moment to think about it, and then he answered – ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...