It reiterated that AI is helpful, but Klarna still needs a human touch. In February 2024, Klarna said that its AI customer service agents could do work equivalent to that of 700 full-time human ...

Klarna’s CEO Sebastian Siemiatkowski says that AI is already replacing human workers at his company, and warns that virtually any job can be impacted. He also revealed how he’s using the ...

Artificial intelligence could replace millions of jobs in the U.S. 03:18 Fintech company Klarna, which powers e-commerce transactions for some of the world's most recognizable brands, including ...

In my follow-up prompt, I told the Klarna AI that the styles I wanted were out of stock and to provide more options. It asked me to select similar brands I like.

Klarna Plans to ‘Shut Down SaaS Providers’ and Replace Them With Internally Built AI. The Tech World Is Pretty Skeptical The buy-now-pay-later giant is leaning into automation and slashing its ...

Klarna CEO warns AI may cause a recession as the technology comes for white-collar jobs Another ominious AI warning from an AI-loving CEO By Rob Thubron June 9, 2025, 9:04 9 comments ...

In addition to its own AI-based tools, such as its AI-product recommendation engine, the company implemented OpenAI's API, which 2,500 Klarna employees have leveraged for a variety of use cases ...

Klarna's experience will provide clues as to how a large payment company can broadly use generative AI when most firms are still experimenting with early, limited and mostly internal uses. Klarna is ...

It is currently doing the equivalent work of about 700 full-time [customer service] agents. Klarna does not employ customer service agents ourselves, we use some of the large customer service ...

This story was originally published on Marketing Dive. To receive daily news and insights, subscribe to our free daily Marketing Dive newsletter. Klarna’s use of artificial intelligence (AI) was ...

Martin Elwin, head of AI at Klarna. Around three-quarters of employees at Klarna now regularly use tools like ChatGPT, its head of artificial intelligence has told City A.M., as the buy-now pay ...