Teleperformance continues to invest inorganically in AI and still trades at a discount on a valuation basis. Learn more about ...

The unemployment rate for recent college graduates has jumped as companies try to replace entry-level workers with artificial ...

This month, millions of young people will graduate and look for work in industries that are rapidly phasing out jobs in favor ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Swedish fintech giant Klarna's dramatic reversal from AI back to human employees exposes the harsh reality that artificial ...

A Jefferies report indicates that AI implementation may disproportionately affect entry-level white-collar positions, raising ...

Software company Salesforce has said that development of AI tools is reducing its need to hire engineers and customer service workers ... Most recently, Klarna looked to have its AI assistant ...

Klarna's CEO and co-founder, Sebastian Siemiatkowski, has acknowledged that the company's heavy reliance on AI for customer support hasn't gone as p ...

The company announced this year that it had employed AI tech that it says can do the job of 700 customer service workers. However, Klarna isn’t technically cutting jobs, as its argument is that ...

Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

Customer Service and Experience Leaders aiming to enhance client engagement and satisfaction. Digital Transformation and IT Professionals focused on integrating new technologies into CX strategies.

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are becoming indistinguishable. Multifactor authentication has emerged as a ...