Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is not alone in reassessing the role of AI in operations. Swedish fintech company Klarna has announced plans to launch a major recruitment drive following the underperformance of its ...

Mastercard Economics Institute Chief Economist Michelle Meyer says retailers are still seeing an engaged consumer and there's ...

Teleperformance continues to invest inorganically in AI and still trades at a discount on a valuation basis. Learn more about ...

The unemployment rate for recent college graduates has jumped as companies try to replace entry-level workers with artificial ...

Agentic AI is one of the latest concepts in artificial intelligence, now gaining real traction beyond its early buzz. Ongoing ...

ALMOST EVERY week the world takes another step towards artificial super-intelligence. The most powerful AI models can do an ...

An in-depth look at the hype and reality around “agentic AI” — the use of AI agents that perform tasks autonomously.

Fuelled by an increase in smartphone users, a rise in the number of e-commerce companies and businesses, larger transaction volumes, and heightened demand for flexible payment options, the market ...