Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna's CEO and co-founder, Sebastian Siemiatkowski, has acknowledged that the company's heavy reliance on AI for customer support hasn't gone as p ...

The company announced this year that it had employed AI tech that it says can do the job of 700 customer service workers. However, Klarna isn’t technically cutting jobs, as its argument is that ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

Klarna unveiled a widening net loss this week and revealed it's consumer credit losses are on the up. What on earth is going ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use of AI to ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use ...

Klarna, the Swedish “buy now, pay later” fintech company, used an AI-generated version of its CEO to deliver bad news about customer loan repayment rates. According to the press release ...

Klarna’s use of AI is slashing customer service costs without hurting customer satisfaction, the company said in a Q1 2025 earnings report Monday. Customer service costs per transaction have ...

Klarna’s customers are having a harder time paying back the installment loans they take out with the popular "buy now, pay later" service ... around disclosures, customer disputes and refund ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company heavily promoted its AI transition. Sebastian Siemiatkowski boasted about the ...