Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna said it used an AI avatar of its CEO to report quarterly earnings in a YouTube video. Klarna brands itself as an AI ...

After the Klarna CEO’s AI avatar appeared on an investor call earlier this week, Zoom CEO Eric Yuan followed suit, also using ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Two tech investors say behind closed doors, CEOs are discussing what they won't admit publicly: AI means smaller teams.

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...