Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

With new reports suggesting that the U.S. economy will probably slow this year, economists and AI experts say more businesses ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

After the Klarna CEO’s AI avatar appeared on an investor call earlier this week, Zoom CEO Eric Yuan followed suit, also using ...

Humans may be in for a “pretty terrible decade” as AI automates more white-collar work while progress in robotics lags behind ...

Tech company CEOs aren’t just making their companies AI-first: this week, they’re using AI avatars to replace themselves in ...