As if SEOs weren’t scrambling enough to understand exactly what makes Google rankings tick, the search giant has gone and ...

Telecom and customer service management companies including ESMT are adopting Jovee AI–a fully integrated AI solution to ...

DAM as a story engine. DAM systems are evolving into story engines, where AI organizes and builds marketing assets based on ...

How sentiment analysis is transforming retail, offering actionable insights into building stronger customer relationships.

Schema markup is no longer just an SEO tool. It’s crucial for AI-driven search and effective content strategy in today’s ...

Google's strength lies in its dominance in cloud services through Google Cloud Platform (GCP), coupled with its leadership in ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

Evinced's software-based, prevention-first approach to accessibility is adopted by even more Global 500 corporations PALO ALTO, Calif., Dec. 12, 2024 /PRNewswire/ -- Evinced, the leading software ...

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

Consumer behavior trends are shifting, with transparency, sustainability and empathy becoming core expectations for brands to ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...