Telecom and customer service management companies including ESMT are adopting Jovee AI–a fully integrated AI solution to ...

How sentiment analysis is transforming retail, offering actionable insights into building stronger customer relationships.

DAM as a story engine. DAM systems are evolving into story engines, where AI organizes and builds marketing assets based on ...

Evinced's software-based, prevention-first approach to accessibility is adopted by even more Global 500 corporations PALO ALTO, Calif., Dec. 12, 2024 /PRNewswire/ -- Evinced, the leading software ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

Schema markup is no longer just an SEO tool. It’s crucial for AI-driven search and effective content strategy in today’s ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

Copilot now identifies buyers of interest visiting your website, uncovers accounts engaging with marketing campaigns, and more Takeaways: Identify Buyers Visiting Your Website: Our WebSight Buyer ID ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address ...

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

Strategic appointment builds on product innovation linked with a consumer’s privacy, preference and permission JERSEY CITY, N.J., December 10, 2024 — Verisk Marketing Solutions, a company of Verisk ...

Consumer behavior trends are shifting, with transparency, sustainability and empathy becoming core expectations for brands to ...