Employees are expected to use artificial intelligence at Shopify, Box and Duolingo as executives shift toward the future.

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Research suggests the reality of AI in the workplace is more complex than either complete job displacement or simple ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

Microsoft-backed startup Builder.ai reportedly hired engineers to pose as and do the work of its AI chatbot, Natasha.

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

Tech company CEOs aren’t just making their companies AI-first: this week, they’re using AI avatars to replace themselves in earnings calls.

Duolingo CEO Luis von Ahn acknowledged employee anxiety over AI, urging teams to embrace the technology amid rising ...

With new reports suggesting that the U.S. economy will probably slow this year, economists and AI experts say more businesses ...

After years of depicting Klarna as an AI ... humans after the AI approach led to “lower quality.” An IBM survey reveals this is a common occurrence for AI use in business, where just 1 in ...