Klarna's CEO and co-founder, Sebastian Siemiatkowski, has acknowledged that the company's heavy reliance on AI for customer support hasn't gone as p ...

Klarna unveiled a widening net loss this week and revealed it's consumer credit losses are on the up. What on earth is going ...

No, Klarna is not going bankrupt. In fact, a Klarna spokesperson told The Tab the company is actually very “financially healthy”. The rumours that Klarna is closing down come after the company ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Klarna is now inviting humans to return to the company. They are looking to hire remote customer service roles, in particular, targeting students, rural populations, and dedicated Klarna users.

This shift reverses earlier workforce reductions driven by AI adoption, mirroring similar trends at companies like ... which dropped to 3,422 by December 2024. Klarna claimed AI was doing the work of ...

Klarna Group Plc’s co-founder and CEO, Sebastian Siemiatkowski, has admitted the fintech giant’s aggressive use of artificial intelligence in customer service has backfired. “As cost ...

While the company claims most functions became more efficient thanks to its AI efforts, the largest financial impact was the significant reduction in customer service costs. Klarna said last year ...

The company said AI was doing the work of 700 customer service agents. Klarna's headcount fell from 5,527 full-time employees as of the end of December 2022 to 3,422 staffers last December ...

The Swedish fintech company, Klarna, had made headlines two years ago when it reduced its workforce in favour of AI ...

The reduction also reflects Klarna’s broad adoption of AI tools to improve operational efficiency. The company partnered with OpenAI in 2023 and launched an AI-powered customer service assistant ...