Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Tough economic conditions could be the catalyst for AI adoption in corporate America as more companies turn to automation, ...

Employees are expected to use artificial intelligence at Shopify, Box and Duolingo as executives shift toward the future.

Humans may be in for a “pretty terrible decade” as AI automates more white-collar work while progress in robotics lags behind ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Two tech investors say behind closed doors, CEOs are discussing what they won't admit publicly: AI means smaller teams.