Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Just a few weeks ago Klarna's CEO - who literally used an AI doppelganger to deliver an earnings report - admitted to ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Tough economic conditions could be the catalyst for AI adoption in corporate America as more companies turn to automation, ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

After the Klarna CEO’s AI avatar appeared on an investor call earlier this week, Zoom CEO Eric Yuan followed suit, also using ...

Humans may be in for a “pretty terrible decade” as AI automates more white-collar work while progress in robotics lags behind ...

Klarna said it used an AI avatar of its CEO to report quarterly earnings in a YouTube video. Klarna brands itself as an AI company and has "streamlined" its workforce by 40% since 2022. Klarna's Q1 ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s on a ...