Higher labor costs and skyrocketing demand have pushed organizations large and small to look further afield for talent. In ...

As automation technologies take over the more menial tasks in the global services sector, complex problem solving skills and a human touch will be more valued than before. Jamaica’s cultural heritage ...

Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on Mexico’s labor force and cost of operations Detailed profile of Mexico City ...

Using technology to support human performance is becoming more prevalent in the IT/BPO universe. By building a human-centric organization, technology is put in the proper place to drive measurable ...

This White Paper is intended to aid business owners and IT managers who want more value from outsourced services in this new business context. While the pandemic changed the expectations that ...

Mexico is gaining traction as something more than a nearshore manufacturing powerhouse. As the demand for digital services grew, so did the country’s capabilities to provide them with quality and care ...

Jamaican authorities and businesses understand the advantages of developing digital capabilities for a global marketplace. As the country continues building itself up as a major hub for digital ...