When you file a complaint with us, we want you to feel calm and informed every step of the way. After you send your proof and details, our team reviews your case, logs it, and starts working on it right away. You will get updates as we contact the business, follow up on the issue, and work to find a fair solution for you. We keep it simple, clear, and honest, from start to finish. Your rights matter, and you deserve to know what’s going on with your case at all times. If you ever feel unsure, ju
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Product different from description? Unacceptable quality? As consumers, we have the right to complain and seek compensation when we experience harm or loss. Make sure you claim your right for a redress! Report your complaint to get compensation in the form of refund, repair or replacement. Watch and find out how ASEAN Committee on Consumer Protection protects ASEAN’s consumers. #ConsumerRedress #ASEANConsumers #ACCP | Food and Drug Administration Philippines
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As a consumer, you have the right to be compensated for misrepresentation, shoddy goods or unsatisfactory services. Here's what you have to do: • If you bought a defective product, go back to the store where you bought the item and look for the Consumer Welfare Desk. • You may request a replacement, refund or if needed, have the defective item repaired. • If the manager or store representative does not act on your complaint, proceed to the agency which has jurisdiction over your case. • Bring th
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